Adopt Retain Grow

Andreea “Noah” Noah

Senior Learning Experience Designer

I design learning that drives adoption, retention, and growth.

Learning and knowledge-content leader with 5+ years in SaaS industry for project management, insurance, and geospatial companies. I manage libraries of 400+ assets serving customers, partners, and internal teams. I turn LMS and support data into decisions, partner with Product, Support, and Customer Success to cut time-to-training, and introduce AI-assisted workflows that raise team output.

60+ courses & 120+ videos shipped, 4.6 CSAT (n=3,000+)
35% faster production via a GenAI-assisted workflow
400+ assets governed; outdated content cut 28% to 4%
12 product launches supported cross-functionally

Featured Work

Case Studies

Real challenges solved through strategic learning design.

Strategic LMS Wind-Down & Offboarding

Lead a legacy LMS offboarding after an acquisition without leaving customers stranded.

AI-Assisted Content Production Workflow

Build a repeatable GenAI workflow that speeds up development without sacrificing quality.

Course Redesign Driven by Learner Data

Use LMS analytics to find where learners drop off, then redesign the content to fix it.

Work Samples

See the work in action

My case studies cover company work I can’t share publicly. These work samples include mock-up and real-world projects from my past roles that show my hands-on design and development skills.

Anthropic Claude

Release-Day Delta Module: Governing AI Agents at Runtime

A 12-minute concept module that teaches what changed in a platform release, why it matters and how to apply it, with scenario practice and a knowledge check.

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Adobe Captivate

Applying Gamification to Increase Sales Training Engagement

Developed an interactive training game built on branching scenarios with realistic characters, using gamification to boost learner motivation and knowledge retention.

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Vyond

Product Help Video: How to Use Attachments

Wrote and developed a cohesive training video script using content from product managers, SMEs, help documentation, and internal resources.

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Experience

Where I’ve done the work

Oct 2025 – Present data.world, now part of ServiceNow Cloud-native data catalog and governance platform

Learning Experience Designer (Contract)

Building new programs

  • MCP server program (AI-assisted): Designed 5 courses on a new AI capability, using Claude for design documentation, outlining and clickable SME prototypes. Objectives were tied to adoption and time-to-value. The design cycle fell from 10 weeks to 6, and the MVP launched at the same time as the product. Documented AI validation guidelines kept SME review time from growing.
  • Demo-to-microlearning: Turned Solution Architect demos into 16 persona-based microlearning videos in 4 months for end users, data stewards and system admins. The videos are reused across learning paths, so SAs send customers to self-serve courses instead of giving live demos.

Program governance through an acquisition

  • Wind-down owner: Sole owner of a 5-month deprecation plan across 200+ assets, 3 audiences and 1,500+ active learners, with zero resource gaps.
  • Catalog audit: Tiered every asset (retain, archive, redirect, retire) and cut support inquiries about moved content 40%.
  • Stakeholder alignment: Aligned CX and technical leadership on sunset milestones and customer messaging, with biweekly status reports to directors.
Jun 2021 – Feb 2026 Smartsheet Cloud-based SaaS, enterprise work management

Learning Experience Designer

Release speed

  • Release-to-training intake system: Rebuilt how product updates became training for 3 products (5–10 updates/week). Built an automated Smartsheet backlog, gave each LXD a feature area to own, and set up an SME review workflow with Product, Support and CS. Release-to-training time fell from 4 weeks to 10 days and SME review from 3 weeks to 1. Monthly throughput rose 85% (20 to 37), and the backlog dropped 61% (84 to 33) in 3 months.

Learner impact

  • Smartsheet Basics redesign: After a major UI overhaul, CSAT on the most-used course fell to 3.4. Led a 3-person redesign to a video-first Rise format with in-product practice and a WCAG-based captioning SOP. CSAT reached 4.6 within 2 months.
  • Drop-off analysis: Used Skilljar analytics to find where learners quit, then redesigned 8 high-traffic modules. Completion rose from 61% to 84%.

AI and scale

  • GenAI production workflow: Piloted AI-assisted scripting and storyboarding that cut production time 35%, turning the new process into the team standard.
Jan 2017 – May 2021 Colonial Life Voluntary benefits insurance, workplace benefits provider

Learning Solutions Developer

  • Consulted with trainers, SMEs and leadership to select training media; delivered storyboards, scripts, video, audio and job aids for 20+ programs.
  • Built personas, empathy maps and journey maps that shaped learner-focused design; measured effectiveness through assessments and reported results to business partners.
  • Appointed mentor to the team’s Learning Solutions Developer intern; guided her from onboarding to a full-time hire a year later, with coaching on design skills and professional growth.
Jan 2015 – Jan 2017 Hexagon Geospatial Cloud-based SaaS, geospatial mapping and spatial analytics

eTraining Production Specialist

  • Produced instructional videos and scripts for 11+ software product lines with SMEs, published to the corporate YouTube channel and eTraining site.
  • Tracked monthly clicks with Pardot to decide which videos to update or expand; trained staff in video editing in person and via WebEx.

Core Competencies

What I bring to a team

Strategic Thinking

Roadmaps tied to onboarding & retention goals

Knowledge Management

Taxonomy, tagging, single source of truth

Technical Communication

Complex product to clear, audience-ready content

Program Leadership

Portfolio planning, SMEs, vendors, mentoring

Cross-Functional Collaboration

Product, Support, Customer Success, Marketing, Engineering

Content Development

Courses, video, job aids, templates, style guides

Knowledge Lifecycle Management

Audit, refresh, deprecate, archive cadence

Data Analysis & Reporting

LMS analytics to decisions, exec dashboards

Organizational Influence

Standards, tooling & AI workflows adopted org-wide

About Me

Hi, I’m Noah.

I started in interior design, moved into instructional technology, and have spent the years since building learning for SaaS, insurance and geospatial audiences. A UX/UI bootcamp sharpened how I think about learners as users, from personas and journey maps to the analytics that show where they get stuck.

Education & Certifications

  • M.Ed., Instructional Technology · Georgia Southern University
  • UX/UI Bootcamp · Georgia Institute of Technology
  • B.S., Interior Design · Georgia Southern University

Tools

Skilljar Docebo SCORM Articulate Rise Articulate Storyline Adobe Captivate Adobe Premiere Pro Adobe Illustrator Camtasia Vyond Figma Canva Adobe Creative Cloud Anthropic Claude Copilot Gemini WellSaid Labs Otter.ai HTML · CSS · JavaScript

Contact Me

Let’s build something learners remember.

Email me LinkedIn